Privacy Policy

1. Who we are

4k Premium Vision (“we”, “us”, “our”) sells streaming subscriptions and supports customers over WhatsApp. We are responsible for the personal information described in this policy. You can reach us at 4kpremiumvision@gmail.com or on WhatsApp at +880 1865-468292.

2. What this website stores

This website has no accounts, no sign-up and no backend. It sets no cookies of its own, and it runs no analytics, advertising or tracking scripts. It saves three small values in your browser’s own local storage, which stay on your device and are never sent to us:

• fpv.country — the country you chose, or the one we detected, so prices stay in your currency on your next visit.
• fpv.server — which server’s rate card you were last looking at.
• fpv.geo-prompted — a note that we have already asked you to pick a country, so we do not ask again.

Clearing your browser’s site data for this domain removes all three, and the site keeps working without them.

3. The enquiry form

Nothing you type into the form on the home page is sent to or stored by this website. The name and device you enter are used, inside your browser, to compose a message — a WhatsApp message when you submit the form, or an email when you use the email link. You send that message yourself, and you can edit or discard it first. If you never send it, we never see it.

4. Country detection and third-party services

So that prices appear in your own currency, your browser asks a geo-IP service which country your connection is in. We use ipwho.is, falling back to ipapi.co if it does not answer. That request goes from your browser to them directly, so they receive your IP address and handle it under their own privacy policies. All we get back is a two-letter country code, and this site does not log your IP address. You can override the detected country at any time with the country picker, and if the request is blocked or fails you simply choose your country yourself.

The page’s fonts are served by Google Fonts, which receives your IP address in order to deliver them. No other third-party service is loaded by this site.

5. What the WhatsApp conversation records

When you message us on WhatsApp we receive your phone number, your WhatsApp display name and profile photo if you have one, and whatever you write. If you arrived from a button on this site, the message is pre-filled with the country, device or plan that button refers to. Replies may be sent automatically by an assistant before a member of our team joins the chat, and the content of those messages is processed by the service providers that make that possible.

If you take a free trial or subscribe, we also hold the username we create for you, the plan, the server and the expiry date, so that we can activate, renew and support the subscription. We keep a record of the enquiry itself — your WhatsApp number, any trial issued, and whether the chat was passed to a person — so that we can follow up once and so we know what was agreed.

WhatsApp carries the conversation and processes it under its own terms; see the WhatsApp Privacy Policy. If you email us instead, your message sits in our mailbox with Gmail, under Google’s privacy policy.

6. Why we use it

We use this information to answer your questions, to set up a free trial, to activate and renew a subscription, to help you when something does not work, and to keep an accurate record of what we sold and to whom. We do not use it to build advertising profiles. We send no marketing messages other than a single follow-up after a free trial, which stops as soon as you reply or ask us to stop.

7. Who we share it with

We do not sell your personal information and we do not share it for anyone else’s marketing. We share it only with the providers we need in order to run the service — the streaming platforms that host your subscription, WhatsApp for the conversation itself, our email and hosting providers, and the payment service you choose to pay through — and only with what each of them needs to do its part. We will also disclose information where the law requires it.

Those providers operate in several countries, so your information may be handled outside the country you live in.

8. How long we keep it

We keep subscription records for as long as the subscription is active and for 12 months after it ends, so that we can handle renewals, questions and disputes. Enquiries and free trials that do not lead to a subscription are deleted within 12 months. You can ask us to delete your information sooner — see your rights below.

9. Security

Access to customer records is limited to the people who run the service, and the accounts holding them are protected by passwords and, where the provider supports it, two-factor authentication. No system is perfectly secure, so please do not send us card numbers or identity documents over WhatsApp — we never ask for them.

10. Your rights, and how to delete your data

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to the way we use it. There is no charge, and you do not need an account to ask.

To have your data deleted, message us on WhatsApp or email 4kpremiumvision@gmail.com from the number or address you contacted us from, and say that you want your data deleted. We will confirm, delete everything we hold about you that we are not required by law to keep, and reply within 30 days. Note that deleting your information while a subscription is running will usually end that subscription, because we cannot support an account we hold no record of.

Depending on where you live, you may also have the right to complain to your national data protection authority.

11. Children

This service is sold to adults. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.

12. Changes to this policy

If this policy changes, we update the date at the top of this page. Where a change materially affects existing customers, we will also tell them on WhatsApp.

13. Contact

Questions about this policy, or about the information we hold about you: 4kpremiumvision@gmail.com, or WhatsApp on +880 1865-468292.